Complaints Procedure
If something has gone wrong, we want to hear about it and put it right.
Who we are
PhonesForCash is a trading name of Cash Company Group Limited. Registered in England and Wales under company number 15720787. Registered office: 41 Church Street, St Helens, England, WA10 1AX.
Our phone-buying counter operates from inside Cash Generator St Helens, 41 Church Street, St Helens, WA10 1AX. Telephone 01744 775978, WhatsApp 07378 985468, email sthelens@cashgenerator.co.uk. Opening hours are Monday to Saturday 9:30am to 5:30pm and Sunday 10:00am to 4:00pm.
How to complain
Speak to a member of the team in store, telephone 01744 775978, or email sthelens@cashgenerator.co.uk with your name, contact details, the date of the transaction and what went wrong.
What happens next
We will acknowledge your complaint, investigate it and respond with our findings. If we need more time or more information we will tell you.
Questions about this page? Call the St Helens store on 01744 775978 or contact us.