Name: PhonesForCash
Address: 41 Church Street, St Helens, Merseyside, WA10 1AX, GB
Telephone: 01744 775978
Price range: £

Question 1

How do I sell my phone?

Accepted Answer

Search your device on our site for an indicative price, WhatsApp us a photo, call 01744 775978, or simply walk into our dedicated phone counter at Cash Generator St Helens, 41 Church Street, WA10 1AX. You'll get an offer in minutes.

Question 2

How long does payment take?

Accepted Answer

All payments are made the same day — usually within minutes of your phone being tested at our St Helens store. You can take cash in hand or have it sent by instant bank transfer.

Question 3

Can I post my phone to you?

Accepted Answer

Due to high demand we no longer accept devices by post. The only way to sell is to visit our dedicated phone specialist counter at Cash Generator St Helens, 41 Church Street, WA10 1AX — quicker, safer and you keep control of your device until you're paid.

Question 4

Do you buy broken or damaged phones?

Accepted Answer

Yes — cracked screens, water damage, faulty batteries and devices that won't turn on are all accepted. See our dedicated Sell Broken Phones St Helens page for details, or just bring it in for a face-to-face quote.

Question 5

Do you buy locked phones?

Accepted Answer

It depends on the type of lock. Network-locked phones may be considered (the network status must be disclosed and value can differ from unlocked). A device with only a screen passcode may be considered where the seller can demonstrate ownership and unlock it for testing. Apple Activation Lock, Google Factory Reset Protection and other manufacturer account locks must normally be removed by the legitimate owner through official methods before purchase — we do not bypass account or ownership protections. Lost, stolen or suspicious devices are not purchased.

Question 6

How long does a valuation take?

Accepted Answer

Most phone valuations take 5–15 minutes at our St Helens counter. We test the screen, battery, cameras, buttons, ports and connectivity in front of you, then explain the offer.

Question 7

Can I get paid the same day?

Accepted Answer

Yes — every customer is paid the same day. Most pay-outs happen within minutes of agreeing the price. Choose cash in hand or instant bank transfer.

Question 8

Do I need ID to sell my phone?

Accepted Answer

Yes, a valid photo ID (driving licence or passport) is required for every transaction. This is standard practice for second-hand goods and protects everyone involved.

Question 9

What brands do you buy?

Accepted Answer

All major smartphone brands: Apple, Samsung, Google Pixel, Huawei, OnePlus, Xiaomi, Sony, Motorola, Oppo, Nokia and more. We also buy iPads, Samsung tablets, Apple Watches, MacBooks and PS5 consoles in St Helens.

Question 10

How is the value of my phone calculated?

Accepted Answer

Offers are based on live market prices, model, storage, network/lock status, condition (screen, body, battery health) and current demand. Our specialists explain the breakdown when you visit.

Question 11

Where are you located?

Accepted Answer

Inside Cash Generator St Helens at 41 Church Street, St Helens, WA10 1AX. Open Monday to Saturday 9:30am–5:30pm and Sunday 10:00am–4:00pm. No appointment needed — just walk in.

Question 12

Do you price match CeX?

Accepted Answer

Yes. If CeX are offering a higher live, verified price for the exact same device (same model, storage, network, lock status and condition), we'll match or beat it.

Question 13

How is my data handled?

Accepted Answer

We recommend performing a factory reset before visiting. Our team also runs a secure data wipe on every device, so nothing of yours leaves the store.

Frequently Asked Questions

Frequently asked questions