Our phone-buying team works from a counter inside Cash Generator on Church Street — every device is graded face-to-face, with the offer broken down before you decide.
Find Us in St Helens
Walk-ins welcome six days a week — payment is sorted on the day, in cash or by bank transfer once you accept the price.
Inside Our St Helens Store
Our Store Exterior
Phone Buying Counter
Product Displays
Common faults we still buy
Most faults reduce the offer rather than rule the device out completely. Even Face ID failure or a non-working rear camera leaves an otherwise functional phone with strong parts value.
- Random reboots or boot loops
- Face ID stopped working ('Face ID not available')
- No signal / no service after iOS update
- Speaker crackling or microphone faults
- Rear camera autofocus failure
- Charging only at certain angles
- Touch ID failure (older models)
- iOS stuck or won't update
Software vs hardware
Plenty of 'faults' turn out to be software issues that a clean restore fixes — we can usually tell within a few minutes at the counter. If it's a hardware fault we factor in the realistic repair cost; if it's a software fix the offer goes up accordingly.
What to bring
Charging cable if you have it, Apple ID password (so we can sign out of iCloud together if needed), photo ID, and a quick description of when the fault started. The more context, the more accurate the quote.