Our phone-buying team works from a counter inside Cash Generator on Church Street — every device is graded face-to-face, with the offer broken down before you decide.
Find Us in St Helens
Walk-ins welcome six days a week — payment is sorted on the day, in cash or by bank transfer once you accept the price.
Inside Our St Helens Store
Our Store Exterior
Phone Buying Counter
Product Displays
What 'broken' actually means for resale
Most broken phones we appraise fall into one of two camps: a single big fault on an otherwise working device (smashed screen, dead battery, faulty rear camera), or multi-fault devices where it's cheaper to harvest parts than refurbish.
We work back from the realistic post-repair resale value, deduct what it would cost to bring the phone back to a sellable standard, and that's the offer. It's a transparent calculation and we'll talk you through it.
Faults we see most often
These are the issues that come across our counter every week — none of them automatically mean a zero offer.
- Cracked or shattered front display (glass and OLED)
- Damaged back glass — a non-trivial repair on modern flagships
- Bent frames from drops or sit-on damage
- Rear camera glass cracked or autofocus failed
- Face ID or fingerprint reader no longer working
- Charging port not detecting cable reliably
- Motherboard faults — boot loops, no signal, no power
- Liquid contact damage with delayed failure
Repair economics in plain English
On a current-generation flagship, a single broken part is rarely catastrophic for the offer. On a phone that's already four or five years old, the maths changes — repair costs haven't fallen but the device's resale ceiling has, so even one significant fault can mean a parts-only price.
What to bring
The phone, the charging cable if you have it, photo ID, and the original screen lock or Apple ID / Samsung account password if the device still powers on. The more access we have to the device, the more accurate the appraisal.
Broken phone FAQs
Related selling pages
Cracked-screen phones →
Just the display is damaged.
Water damaged phones →
Liquid contact and corrosion.
Faulty phones →
Intermittent or hardware faults.
Bad battery phones →
Swelling, drain, shutdowns.
Sell iPhone in St Helens →
iPhone-specific advice and pricing.
Sell Samsung in St Helens →
Samsung Galaxy advice and pricing.
Sell my phone →
Search any model for a quote.
PhonesForCash homepage →
Everything we accept.