Our phone-buying team works from a counter inside Cash Generator on Church Street — every device is graded face-to-face, with the offer broken down before you decide.
Find Us in St Helens
Walk-ins welcome six days a week — payment is sorted on the day, in cash or by bank transfer once you accept the price.
Inside Our St Helens Store
Our Store Exterior
Phone Buying Counter
Product Displays
Software vs hardware faults
We can usually tell within five minutes whether a fault will survive a factory reset. If it disappears after a restore, it's a software issue and the phone is graded as if it were working normally. If it persists, we treat it as hardware and price accordingly.
Faults we deal with regularly
Some are catastrophic, some are minor. Most have a sensible answer.
- Random reboots or boot loops at the logo
- No signal after an iOS or One UI update
- Speaker crackling, distorted microphones
- Rear camera autofocus failure or 'Camera not available'
- Charging only at certain angles or only with original cable
- Face ID / fingerprint reader stopped working
- Touch unresponsive in patches
- Phone overheating during normal use
How we price the offer
Each fault carries a realistic repair cost. We sum the repair costs the phone would need to be sellable, deduct that from the working-condition price, and that's the trade-in offer. It's the same calculation a refurbisher would make.
Faulty phone FAQs
Related selling pages
Broken phones →
Heavily damaged phones.
Cracked-screen phones →
Display damage.
Bad battery phones →
Battery-related faults.
Sell iPhone in St Helens →
iPhone-specific advice and pricing.
Sell Samsung in St Helens →
Samsung Galaxy advice and pricing.
Sell my phone →
Search any model for a quote.
PhonesForCash homepage →
Everything we accept.